July 29 (Reuters) - Freshworks ( FRSH ) raised annual
revenue forecast on Tuesday, betting on growing demand for its
artificial intelligence-powered software designed to manage IT
services.
Businesses are increasingly adopting software solutions from
companies such as Freshworks ( FRSH ), ServiceNow ( NOW ) and Salesforce ( CRM )
to automate repetitive tasks and streamline customer
interactions.
The company now expects revenue for the year 2025 to be
between $822.9 million and $828.9 million, up from its previous
forecast of $815.3 million to $824.3 million.
Analysts, on average, project annual revenue of $819.6
million, according to data compiled by LSEG.
Freshworks ( FRSH ), which serves over 74,000 clients, including
American Express ( AXP ) and Databricks, offers products that
assist clients with employee onboarding and management.
The company said more than 5,000 customers are now paying
for its Freddy AI products, which help resolve customer
inquiries, automate routine tasks and provide tailored
solutions.
It also offers its products to U.S. state and local
governments.
"We have over 1,000 government entities currently working on
our platform," CEO Dennis Woodside said in an interview.
Freshworks ( FRSH ) reported second-quarter revenue of $204.68
million, surpassing analysts' estimates of $198.83 million.
Adjusted profit per share of 18 cents for the quarter ended June
30 also exceeded analysts' expectations of 11 cents.
The company's third-quarter forecasts for revenue and
adjusted profit per share came in line with analysts' estimates.
It expects quarterly revenue between $207 million and $210
million and adjusted profit between 12 cents and 14 cents per
share.