Fusion Connect's workplace culture fuels exceptional customer service.

ATLANTA, Sept. 23, 2025 /PRNewswire/ -- Fusion Connect, a leading provider of managed communications and cloud solutions, has been named one of Newsweek's Most Admired Workplaces for 2026. This prestigious honor highlights Fusion Connect's efforts and commitment to cultivating an environment where employees feel engaged, appreciated and empowered to do their best work.

Fusion Connect believes that workplace excellence is the foundation for delivering outstanding customer experiences. By providing clear direction and priorities, transparency, and sincere care for our employees, the company cultivates a culture where teams are motivated to consistently go above and beyond for our customers. This belief—that a thriving workplace drives outstanding results for customers—is reflected in Fusion Connect's ongoing dedication to both employee well-being and customer experience excellence.

"Our team's passion and camaraderie are what make Fusion Connect a truly special place to work," said Sheila McDougle, Vice President of Human Resources at Fusion Connect. "We're thrilled to be recognized by Newsweek, and proud of the environment we've built—one where people feel supported to grow, collaborate, and innovate. That spirit not only enriches our workplace but also empowers our employees to deliver the outstanding service our customers expect."

Empowered Teams Drive Exceptional Customer Care and Support

This national recognition places Fusion Connect among the top employers in the US.   Newsweek Editor-in-Chief Jennifer H. Cunningham said, "A great workplace is one that strives to make all its employees feel respected and appreciated. But ensuring that employees are comfortable and valued is something only some companies excel at." Fusion Connect is proud to be honored as a company that truly excels in this area.

"When employees thrive, so do our customers.," said Bill Wignall, Chief Executive Officer at Fusion Connect. "By fostering a supportive workplace, we enable our teams to bring energy, care, and fresh ideas to every customer interaction. That's how we turn workplace excellence into customer success."

A Culture of Customer Excellence backed by Industry Leading NPS and CSAT

Fusion Connect's "customer obsessed" culture is backed by rigorous metrics and valuable customer feedback. Our approach to customer experience is rooted in accountability, ensuring customers receive the best possible experience at every touchpoint and is consistent from Fusion's leadership to frontline teams.

Net Promoter Score (NPS): Fusion Connect achieved a record-high NPS, with a 154% year-over-year surge from 2024 to 2025 and an 823% turnaround since 2023. Customer advocacy, defined by organizations likely to recommend Fusion Connect, has doubled in the past 12 months, showing strong loyalty and trust.Customer Satisfaction Score (CSAT): Technical support CSAT ratings soared to 4.5 out of 5 across Tier 1 and Tier 2 support, reflecting fast, effective, and empathetic service. Overall CSAT grew by 9% year-over-year, underscoring Fusion Connect's commitment to delivering consistent, high-quality experiences.By prioritizing a positive workplace culture, Fusion Connect equips its team to consistently provide the reliability, responsiveness, and partnership that drive superior customer experiences.

About Fusion Connect

As a leading cloud communications provider, Fusion Connect takes pride in delivering a full suite of US-based managed services that remove all the complexity so customers can focus on running their business. We use our deep technical expertise and industry know-how to build the 'right-fit', best of class communications and collaboration solutions for our customers right here in the US. Fusion Connect is proven at delivering customer success for managed broadband access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams solutions. Fusion Connect is unique in providing exceptional customer support backed by an industry-leading, uptime service guarantee. For more information on how to get started, visit Fusion Connect or connect with one of our experts at +1-888- 301-1721.

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Fusion Connect

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SOURCE Fusion Connect