Kyndryl ( KD ) deploys AI agents on Google Cloud to modernize airline operations and improve customer experiences

NEW YORK, Oct. 7, 2025 /PRNewswire/ -- Kyndryl , a leading provider of mission-critical enterprise technology services, today launched the Aviation Industry Cloud Solution, an agentic AI-powered solution designed to help airlines modernize operations, unlock the value of data, and deliver next-generation customer and workforce experiences. The new solution also supports the broader travel ecosystem, such as travel agencies, tourism departments, and cruise lines, to implement technology advancements and deliver more integrated end-to-end customer offerings. 

Designed to run on the Google Cloud, the solution combines Kyndryl's ( KD ) expertise and industry-focused tools to provide airlines with secure access to data and insights that will enable them to streamline operations, elevate customer engagement, and continuously innovate to stay competitive.

"Our new AI-powered solution will enable airlines to deliver personalized experiences to travelers and enhance flight operations," said Azi Handley, Vice President of Global Strategic Alliances at Kyndryl ( KD ). "The combination of Kyndryl's ( KD ) Agentic AI expertise, as well as Google Cloud data and analytics, will help airlines modernize their core systems, reimagine customer engagement, and accelerate digital transformation."

Kyndryl's ( KD ) Aviation Industry Cloud Solution provides a powerful foundation that turns travel data into real-time insights, streamlines operations, and creates more personalized customer experiences. It connects core business systems—from finance and human resources to reservations and retail—so airlines can increase efficiencies across their entire operation. With built-in tools that speed deployment and lower risk, Kyndryl ( KD ) helps airlines open new channels for growth while modernizing critical systems to stay reliable and competitive.

"I see many companies investing in digital transformation and exploring how AI can reshape their businesses," said Sérgio Ribeiro, Digital & Technology Services Senior Director, TAP Air Portugal. "At Kyndryl, I see a strong commitment to investing in people, partners, and technology — a combination I believe can support organizations on their AI journey."

Kyndryl ( KD ) is leveraging hyperscaler products, services, and related data to create personalized digital offerings and services for aviation customers to unite their ecosystem spanning passengers, cargo shippers, maintenance engineers, travel agents, cruise lines, among others.

Kyndryl ( KD ) will also apply its enhanced Agentic AI Framework capabilities to provide airlines with a secure, scalable model to adopt and deploy intelligent AI agents. The Agentic AI Framework will support future industry-focused applications, including travel, business discovery, and new customer-facing digital experiences. By enabling airlines to use agentic AI to modernize mission-critical systems, Kyndryl ( KD ) is helping the industry plan and build for long-term resilience and growth.

Learn more about the Kyndryl ( KD ) and Google Cloud alliance. 

About Kyndryl ( KD )

Kyndryl ( KD ) is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day.  For more information, visit www.kyndryl.com. 

Forward-Looking Statements

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements often contain words such as "aim," "anticipate," "believe," "could," "estimate," "expect," "forecast," "intend," "may," "objectives," "opportunity," "plan," "position," "predict," "project," "should," "seek," "target," "will," "would" and other similar words or expressions or the negative thereof or other variations thereon. All statements other than statements of historical fact, including without limitation statements concerning Kyndryl's plans, objectives, goals, beliefs, business strategies, future events, business condition, results of operations, financial position, business outlook and business trends and other non-historical statements, are forward-looking statements. These statements do not guarantee future performance and speak only as of the date of this press release. Except as required by law, Kyndryl ( KD ) assumes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Actual outcomes or results may differ materially from those suggested by forward-looking statements as a result of risks and uncertainties, including those described in the "Risk Factors" section of Kyndryl's ( KD ) most recent Annual Report on Form 10-K, and may be further updated from time to time in Kyndryl's ( KD ) subsequent filings with the Securities and Exchange Commission.

Press contact: 

Leesa D'Alto 

[email protected]

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