Lightyear's latest report exposes never-before-seen data on the realities of enterprise ISP sourcing, implementation, and ongoing lifecycle management.

NEW YORK, Oct. 21, 2025 /PRNewswire/ -- Following the success of its 2025 State of Connectivity report, Lightyear, the leading provider of enterprise telecom management software, announces the release of its 2025 Enterprise ISP Experience Guide. Drawing on Lightyear's proprietary dataset — covering millions of quotes, installs, and support interactions — the report highlights what ISPs consistently get right, and where they often fall short, aiming to arm enterprises with practical guidelines they can utilize in network management.

"Lightyear exists to help enterprises solve these "carrier black box" problems with data and automation," said Dennis Thanakchan, CEO & Co-Founder, at Lightyear. "In this report, for the first time, we'll expose publicly some of the data we've collected around the ISP experience beyond pricing, digging into what drives optimal outcomes in quote speed, quote accuracy, implementations, lifecycle management, and much more. As our company grows exponentially, so does our dataset, and we'll continue to aim to utilize that to keep you as informed as possible."

The report covers timely trends, including the following highlights:

What drives stronger vs. weaker ISP quote response timelines and pricing

How to set up a smooth ISP installation before an order is even submitted

Why some troubleshooting cycles drag on (and how to avoid issues)

The pros and cons of aggregator vs. direct carrier partnerships

The full 2025 Enterprise ISP Experience Guide is available now for download on Lightyear's website.

To further explore the report's findings, Lightyear will host a live webinar on October 30 at 2 PM ET. Register here to join the live event or receive the recording.

About Lightyear

Lightyear (https://lightyear.ai) is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience to drive material time and cost savings. Lightyear's Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear's Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear's Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions.

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SOURCE Lightyear