SAN FRANCISCO, Oct 1 (Reuters) - Microsoft ( MSFT ) has
given its consumer Copilot, an artificial intelligence
assistant, a more amiable voice in its latest update, with the
chatbot also capable of analyzing web pages for interested users
as they browse.
The U.S. software maker now has "an entire army" of creative
directors - among them psychologists, novelists and comedians -
finessing the tone and style of Copilot to distinguish it,
Mustafa Suleyman, chief executive of Microsoft AI, told Reuters
in an interview.
In one demonstration of the updated Copilot, a consumer
asked what housewarming gift to buy at a grocery store for a
friend who did not drink wine. After some back-and-forth,
Copilot said aloud: "Italian (olive) oils are the hot stuff
right now. Tuscan's my go-to. Super peppery."
The feature rollout, starting Tuesday, is one of the first
that Suleyman has overseen since Microsoft ( MSFT ) created his division
in March to focus on consumer products and technology research.
Long identified with business software, Microsoft ( MSFT ) has had a
much harder road in the consumer realm. Its Bing search engine,
for instance, is still dwarfed by Google.
Suleyman is hoping for a bigger splash with Copilot, which
launched last year in a crowded field of AI chatbots, including
OpenAI's ChatGPT and Google's Gemini.
Copilot's newly fashioned voice capabilities make it seem
much more of an active listener, giving verbal cues like "cool"
and "huh," Suleyman said.
Underlying the product are Microsoft AI, or "MAI," models,
plus a technology suite from partner OpenAI, Suleyman said.
Suleyman added that consumers who spend $20 monthly for
Copilot Pro can start testing a "Think Deeper" feature that
reasons through choices, like whether to move to one city or
another.
He said an additional test feature for paying subscribers,
Copilot Vision, amounts to "digital pointing" - the ability for
users to talk to AI about what they see in a Microsoft Edge
browser. Consumers have to opt in, and the content they view
will not be saved or used to train AI, Microsoft ( MSFT ) said.
These updates represent "glimmers" of AI that can be an
"ever-present confidant, in your corner," Suleyman said. It's a
vision he articulated as CEO of Inflection AI, whose top talent
Microsoft ( MSFT ) poached in a closely watched deal this year.
Suleyman said that eventually, Copilot will learn context
from consumers' Word documents, Windows desktops, even their
gaming consoles if they grant permission.
Asked what Bill Gates, Microsoft's ( MSFT ) co-founder, thinks of the
company's AI efforts, Suleyman said Gates was excited.
"He's always asking me about when Copilot can read and parse
his emails. It's one of his favorite ones," Suleyman said.
"We're on the case."