Disruptive new diagnostic device puts 20 years of network expertise in the hands of ISPs and enterprises, empowering them to validate performance, end costly repeat visits, and boost customer satisfaction.

NEW YORK--(BUSINESS WIRE)--

Ookla®, a global leader in connectivity intelligence, today unveiled Speedtest Pulse™, a new network diagnostic device designed to provide definitive, smartphone-based validation and troubleshooting for internet service providers (ISPs) and enterprises. Leveraging the power of Speedtest®, a globally trusted gold standard for connectivity measurement, Speedtest Pulse bridges a crucial gap in technician toolkits, offering a powerful, scalable solution that is easy to use and provides clear, actionable insights.

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The launch comes at a pivotal inflection point for the industry. Wi-Fi is no longer a commodity; it is critical infrastructure for modern homes and businesses. It serves as the primary lens through which customers judge their internet service and is the essential backbone of enterprise productivity. With the explosion of connected devices and the rise of complex Wi-Fi only networks, ensuring a high-quality, consistent experience has become a major operational challenge, especially for large enterprises managing hundreds of sites. For ISPs, verifying network performance at the time of install and quickly troubleshooting issues are vital to improving customer satisfaction and reducing support costs.

"While service providers are delivering impressive speeds to the home, the quality of the customer’s experience is limited by the performance of the in-home Wi-Fi," said Stephen Bye, President and CEO of Ookla, a division of Ziff Davis ( ZD ). “Technicians have been forced to choose between overly simple apps and cost-prohibitive expert systems. Speedtest Pulse is the solution the industry has been waiting for. We're putting the same advanced expertise trusted by 90% of the Fortune 500 directly into the hands of every technician, giving them a powerful tool to validate in-home Wi-Fi quality, solve problems on the spot, and improve customer experience.”

Speedtest Pulse simplifies complex network diagnostics with two key modes: Active Pulse and Continuous Pulse. Active Pulse enables technicians to instantly validate new installations or pinpoint the source of a network issue with a single, guided test - whether the problem is the inbound internet service, the local Wi-Fi, or a specific client device. It then translates this complex data into real-world visibility and improvement recommendations. This process results in a definitive network install performance report, which meets the customer demand for proof of whole-home connectivity. It also accelerates future troubleshooting by giving support teams a trusted baseline to compare against.

Continuous Pulse, slated for release in 2026, is a "leave-behind" testing tool. This mode will collect performance data to establish baselines, identify intermittent problems, and detect performance degradation, often before users even notice there’s an issue. It is designed to break the cycle of hard-to-reproduce issues and repeat technician visits, a notorious drain on resources and customer satisfaction.

"Technicians regularly tell us that their tools gave them a flood of raw data with no recommendations for identifying and solving network challenges,” said Anssi Tauriainen, SVP of Engineering at Ookla. "We built Speedtest Pulse to be the expert in their pocket, translating complex RF data and throughput metrics into actionable recommendations that will empower every technician to solve the right problem correctly the first time.”

By leveraging Speedtest’s unparalleled global network of over 15,000 servers, Speedtest Pulse ensures that every test provides a true and accurate measurement of last-mile performance, no matter the location. Speedtest Pulse data is automatically integrated with Speedtest Insights™ for centralized performance dashboards and can be rapidly deployed into existing performance management systems.

For more information about Speedtest Pulse™, please visit: https://www.ookla.com/speedtest-pulse/.

About Ookla®

Ookla, a global leader in connectivity intelligence, brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.

Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.

Ookla is a division of Ziff Davis ( ZD ) , a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.

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Source: Ookla