Feb 6 (Reuters) - Oracle on Thursday added
another set of artificial intelligence (AI) tools to NetSuite,
one of its corporate finance software offerings, including some
that might make it faster for consumers to get a price quote on
purchases like custom bicycles.
Oracle has taken a different tack with AI than rivals such
as Microsoft ( MSFT ). Rather than racing toward general purpose
virtual assistants, Oracle has decided to add targeted features
that speed common-but-tedious tasks like entering a brief
write-up of how a sales meeting went into a corporate records
system.
Another such task that is common in the business world is
giving a customer a price quote on a complicated purchase that
might have a lot of options, when a sales professional would
need to sift through materials to come up with a price.
NetSuite on Thursday announced a feature to compile such a
quote via conversation with a chatbot asking what the customer
wants, which can either be used by sales professionals behind
the scenes to speed up their work, or directly by consumers in
the case of e-commerce businesses.
"When you buy something like a bicycle, you have to
configure it - figure out what parts you want and which parts
work together. We all do it when we buy our cars on the web
these days," Evan Goldberg, executive vice president of Oracle
NetSuite, told Reuters.
"If you can configure (products) for customers more easily,
you can do more deals in a day, or each deal costs less."
To power those features, Oracle has decided to skip the
costly race to develop huge AI models and instead works with
partners such as Canadian startup Cohere.
Goldberg said that Oracle's recent agreement to build
massive data centers with ChatGPT creator OpenAI could lead to
working with it as well, though the two firms have made no
formal announcements.
"I think you could safely say that there's a possibility
that OpenAI will be part of this," Goldberg told Reuters. "We
are eager to work with OpenAI."