Oct 13 (Reuters) - Salesforce ( CRM ) said on Monday its

artificial intelligence platform "Agentforce 360" would be

available globally across its suite of cloud-based tools to help

clients automate routine tasks.

Software firms are racing to enhance their products with

advanced features as competition intensifies in an industry

where clients are increasingly turning to AI agents, which can

take actions on behalf of users, to help rein in costs.

"Agentforce 360 connects humans, agents and data on one

trusted platform," Salesforce ( CRM ) CEO Marc Benioff said.

Agentforce 360 has 12,000 customers, including social media

company Reddit ( RDDT ), restaurant reservation platform

OpenTable and employment services firm Adecco, the

cloud software provider said.

Salesforce ( CRM ) also said its workplace messaging tool Slack

would allow employees to use conversational AI in chats to

gather data and complete tasks, with enterprise controls and

security guardrails.