Oct 23 (Reuters) - ServiceNow ( NOW ) forecast
fourth-quarter subscription revenue above Wall Street estimates
on Wednesday, indicating a robust demand as businesses turn to
its AI-driven products for managing their IT services.
The Santa Clara, California-based company also raised annual
subscription revenue forecast, driven by demand from both new
and existing customers.
Enterprise clients use AI-powered software offered by
companies such as ServiceNow ( NOW ) to automate and manage IT processes
in a bid to cut costs associated with manual work.
ServiceNow ( NOW ) introduced AI agents in September, designed
to autonomously manage tasks. Beginning in November, these
agents will be available in a limited release for IT and
customer service applications, allowing clients to tailor them
to their specific requirements.
Rivals Salesforce ( CRM ) and software giant Microsoft ( MSFT )
are also rolling out similar autonomous AI agents,
which some analysts say could provide companies with an easier
path to monetizing the billions of dollars they are pouring into
AI.
ServiceNow's ( NOW ) customers include telecom giant AT&T ( T ),
data center firm Equinix ( EQIX ), video conferencing software
provider Zoom Video Communications ( ZM ), and ride-hailing
company Uber Technologies ( UBER ).
The company forecast fourth-quarter subscription revenue to
be between $2.875 billion and $2.880 billion, compared with
analysts' average estimate of $2.85 billion, according to data
compiled by LSEG.
ServiceNow ( NOW ) now expects annual subscription revenue to be
between $10.655 billion and $10.660 billion, up from its prior
forecast of $10.575 billion to $10.585 billion.
Third-quarter revenue came in at $2.80 billion, beating
estimates of $2.74 billion. On an adjusted basis, the company
earned $3.72 per share for the quarter ended Sept 30, compared
with estimates of $3.46.
Separately, ServiceNow ( NOW ) named former Google Cloud executive
Amit Zavery as president, chief product officer, and chief
operating officer of the company, effective Oct. 28.