Jan 29 (Reuters) - ServiceNow ( NOW ) forecast annual
subscription revenue below Wall Street estimates on Wednesday,
affected by a strong U.S. dollar and a planned shift in its
monetization model.
The Santa Clara, California-based company also expects its
U.S. federal business to be slower in the first half of the year
"due to seasonality from the change in presidential
administration".
ServiceNow ( NOW ) said it would expand its consumption-based
monetization model, where clients pay based on their actual
usage of a product or service, across its artificial
intelligence (AI) and data products this year.
Enterprise clients turn to AI-powered software offered by
companies such as ServiceNow ( NOW ) to manage their IT services and
automate certain business operations.
ServiceNow ( NOW ) on Wednesday also unveiled AI Agent Orchestrator,
a tool designed to coordinate a fleet of AI agents, which are
software programs designed to automate tasks and work without
constant human intervention.
Rival Salesforce ( CRM ) and software giant Microsoft ( MSFT )
are also betting on AI agents to drive revenue growth.
ServiceNow ( NOW ) expects its annual subscription revenue for 2025
to be in the range of $12.64 billion to $12.68 billion, compared
with analysts' average estimate of $12.83 billion, according to
data compiled by LSEG.
The company said that the strength in the U.S. dollar would
impact its subscription revenue by about $175 million this year.
ServiceNow ( NOW ) also expects first-quarter subscription revenue
to be between $2.995 billion and $3 billion, compared with
estimates of $3.04 billion.
The revenue for the fourth quarter ended Dec. 31 rose
about 21% from a year earlier to $2.96 billion, which was in
line with estimates.
The company said its profit per share rose about 28% to
$1.83 in the fourth quarter.