The shipping leader’s new suite of automated tools and intelligence enables regional merchants to scale their shipping and fulfilment operations with confidence

SYDNEY--(BUSINESS WIRE)--

ShipStation, a leading intelligent shipping and logistics platform, is expanding its end-to-end fulfilment capabilities to empower businesses to scale more efficiently. Merchants are now equipped with analytics, inventory and warehouse management, as well as returns and exchange tools to smoothly process, fulfil, and ship orders in one platform. Combined, the updates offer a comprehensive solution built for businesses in every stage of growth.

“With our all-in-one platform and new capabilities, the days of juggling multiple systems to manage a single order are over,” said Sophia Pope, Senior Director of ShipStation Australia and New Zealand. “Everything from inventory to returns is handled intuitively in one place, with automation that overcomes time-consuming manual processes. These features are built for growing merchants—from local startups to the region's largest businesses—with a level of integration found nowhere else in the market. Offering this expanded functionality empowers local businesses to streamline their operations and boost profitability as they expand.”

Key Highlights:

Analytics: Merchants can now unlock clear insights with full visibility into inventory trends, packing data, shipping costs, and performance across all selling channels. Visualising workflow efficiencies to save time on manual tasks and drive growth is possible with seven new reporting dashboards. Tracking carrier speed and reliability can also help maintain customer satisfaction, especially with 43% of Australian consumers expecting two-day delivery as standard (according to ShipStation’s research).

Inventory and warehouse management: It’s now easier for retailers to maintain, sync, and forecast inventory levels accurately across all channels. They can prevent over or understocking based on automated alerts and can use lot tracking to act quickly when specific products require attention. In the warehouse, merchants can save time with ShipStation’s mobile picking app and barcode scanning that minimise manual errors so every shipment contains the correct items.

Returns and exchanges: Merchants maintain full control over the returns process with customisable parameters to best fit their operations and save time. They can now offer flexible shipping options, return windows, and provide in-package return labels to improve the experience. Customers are then able to seamlessly process their returns in a branded self-service portal that utilises exchange catalogues to help merchants retain more revenue. The automated returns process reduces administrative tasks while providing clear visibility into the status of returns.

"By utilising ShipStation’s inventory management solution, we have turned the manual uphill battle of managing stock and purchase orders into a seamless, automated process,” said Michael Sutjiadi, Strategic Business & Technology Advisor, Pro Prep and Fulfillment Australia. “The real-time inventory sync across all our selling channels saves us 10 hours of manual data entry and reporting every week, allowing our team to focus on growth rather than spreadsheets. ShipStation now serves as the primary source of truth for our inventory, ensuring 99% stock accuracy. Additionally, the phenomenal support from the ShipStation team has been instrumental in helping us maximise every feature to its full potential."

For more information about the new features and variety of solutions in the all-in-one platform and API offering, visit the ShipStation website.

About ShipStation:

Every day, tens of thousands of ecommerce businesses rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. Since 2011, ShipStation's online shipping solution has helped businesses scale and deliver exceptional customer experiences—wherever they sell and however they ship. The multi-channel and multi-carrier platform offers over 400 integrations and partnerships with leading shopping carts, marketplaces, carriers, and fulfilment services, including Australia Post, Team Global Express, Amazon, Shopify, BigCommerce, Aramex, and CouriersPlease. ShipStation is a member of the Auctane family of companies and is headquartered in Austin, Texas in the United States, with offices in Sydney, Australia. For more information, visit www.shipstation.com/au/.

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Source: ShipStation