By Aditya Soni
July 30 (Reuters) - Observe, whose tools help detect and
resolve issues in app systems, said it has raised $156 million
in a funding round led by private equity firm Sutter Hill
Ventures as demand rises for software that helps businesses
manage a growing deluge of data.
The San Mateo, California-based startup has pitched itself
as a one-stop alternative to data monitoring and analytics tools
from Datadog ( DDOG ) and Cisco-owned Splunk, aiming to simplify
how businesses detect failures in complex systems.
The Series C round was joined by existing investors Madrona
Ventures, Alumni Ventures as well as the venture capital arms of
cloud company Snowflake and U.S. bank Capital One, Observe said
on Wednesday, declining to share its valuation
Observe said it plans to use the funds to accelerate product
development and expand its North American presence, including
hiring more sales staff to grow its nearly 200-strong team.
It stores all customer data in a single, central "lake"
built on Snowflake and offers a lower-cost alternative to larger
rivals, a strategy that has helped it attract about 100 clients,
including Commonwealth Bank of Australia ( CBAUF ).
"We've deliberately, I'd say over the last 18 months, moved
our go-to-market away from the smaller organizations. So, we've
been focused on companies operating at scale," CEO Jeremy Burton
said in an interview. "Capital One is our biggest customer. But
Commonwealth Bank actually is very close."
Observe has tripled its revenue over the past year and has a
93% gross retention and 180% net revenue retention, the company
said, in signs of customer loyalty in a market where clients are
chasing lower costs.
The startup, which raised $115 million in a Series B round
last year, is using artificial intelligence to power an
assistant that helps users query data in plain English and
diagnose issues without writing complex code.