New platform transforms dealership CRM into an active execution engine

LOS ANGELES--(BUSINESS WIRE)--

voAIce Corporation today announced the introduction of DealerCRM, a new AI-native dealership operating system designed to replace the traditional role of CRM inside modern retail operations.

Built with OliviaAI fully integrated, DealerCRM moves beyond static data management and into real-time execution, actively managing customer communication, engagement, and follow-up across the entire dealership operations.

This marks a fundamental shift in retail dealership technology for the automotive, RV and powersports industries. Traditional CRM applications store customer activity, but depend on staff to act upon it. DealerCRM is specifically designed to be able to execute that work automatically and continuously.

“CRM systems were built to track activity,” said Richard Latman, Chief Executive Officer of voAIce Corporation. “DealerCRM is built to execute it. With OliviaAI embedded at the core, the system doesn’t wait for action. Instead, it drives information continuously across every customer interaction.”

DealerCRM operates as a real-time execution layer across all departments of the retail dealership. It connects directly with a dealership’s Dealer Management System (DMS), vehicle inventory, customer history, and various communication channels. Every lead, call, text, chat, and appointment is immediately acted on; without delay, handoffs, or reliance on manual follow-ups.

At the center of the platform is OliviaAI, voAIce’s autonomous conversational intelligence. Fully embedded within DealerCRM, OliviaAI engages customers across online and offline communication channels with full dealership context. OliviaAI simultaneously handles inbound inquiries while managing outbound follow-ups, and maintaining continuous communication at scale.

The result is a closed execution loop: data triggers action, action drives engagement, and engagement feeds performance, automatically.

DealerCRM is available in multiple configurations, including a streamlined version designed to provide a lower-friction entry point into AI-powered operations. Dealers can adopt a simplified system and expand into full automation over time without replacing their core platforms.

“Dealers don’t need more software, they need systems that actually do the work,” Latman added. “DealerCRM gives them a clear path from basic visibility to full operational automation.”

DealerCRM serves as the operational foundation of voAIce’s broader AI platform, supporting automotive, RV, powersports, marine, and outdoor power equipment retailers. Together with OliviaAI, it enables dealerships to manage and execute every customer interaction within a single system, where communication is continuous, workflows are automated, and performance is driven in real time.

DealerCRM is now available nationwide.

For more information, visit www.voAIce.com.

About voAIce

voAIce builds the intelligence infrastructure for modern retail. Its platform unifies dealership data, customer communication, and autonomous AI into a single operating system designed to increase speed, accountability, and revenue performance.

Through DealerCRM, OliviaAI, and its broader AI ecosystem, voAIce enables dealerships to move beyond fragmented tools and manage every lead, conversation, and customer interaction through one continuous intelligence layer.

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Source: The CRM