HONG KONG/SHANGHAI Aug 16 (Reuters) - Travel companies
are betting that Chinese tourism could return to its
pre-pandemic boom days if they tweak tours to avoid steep hikes,
add nurses and healthcare professionals to their staff and offer
discounts for the seniors they're targeting.
As China's population rapidly ages, and many in the
middle-class face job uncertainty and a slowing economy,
so-called silver tourism is on the rise, with more retirees,
especially in affluent coastal cities, venturing out at home and
abroad.
Many of these elders have accumulated significant savings
during four decades of eye-watering economic growth, and they
are younger than other travelling retirees as they leave the
workforce as soon as 50 for women and 60 for men. Many have no
grandchildren, so they have more free time.
Now companies inside and outside of China, and local travel
authorities, are starting to tailor their services to the needs
specific to this growing cohort.
"We are starting to see an increasing segment of elder
Chinese consumers who are not only affluent but, more
importantly, willing to spend on quality lifestyle pursuits and
personal development," said Wee-Hoon Tan, senior vice-president
of product development and marketing at Viking Cruises China.
"This is a big consumption mindset shift," Tan said,
referring to a generation of Chinese who have been prudent with
spending throughout their working lives.
About 300 million people currently aged 50 to 60 - almost
equivalent to the entire U.S. population, are set to retire over
the next 10 years, and the National Committee on Aging estimates
silver travel will account for 50% of domestic travel by 2040.
In June, Swiss-based Viking Cruises and Shanghai's
University for the Elderly, which is dedicated to offering
courses to seniors, announced a partnership to combine history
and culture courses with itineraries around coastal areas in
Asia and on European rivers.
Viking's ships have barrier-free elevators, handrails in
corridors and showers, larger fonts on television remote
controls and toiletries to make it easier on elderly eyes. A
fresh noodle bar opens for early breakfast.
Shanghai Railway Bureau also began targeting older
travellers this year, introducing 10 long-distance tourist
trains on scenic routes aimed at passengers aged 50-70 who want
to experience "the diversity of local customs and national
resources."
The trains, which pass through the cliffs of the eastern
Huangshan mountains or through the terraced rice fields of
Lishui, are staffed with nurses and equipped to provide
healthcare services.
Traveller Tao Wen said having healthcare on hand gave her
"peace of mind". The 56-year-old retired last year and has since
travelled throughout China and Southeast Asia.
"Companies need to understand our spending habits differ
from those of young people," Tao said. "We value
cost-effectiveness."
In China, hotel chain Hilton offers a senior
discount of up to 6% for people aged over 65 and organises tea
tasting and wellness classes for them.
The elder boom is "clearly visible", said Wendy Huang,
senior vice president at Hilton in Greater China.
GREEN TEA AND SLIPPERS
China's tourism academy predicts the number of active
elderly travellers will surpass 100 million next year, when the
domestic silver tourism market will hit 1 trillion yuan ($139.9
billion) annually.
Still, a frail social safety net, meagre pensions and patchy
health and elderly care outside large cities may reduce
retirees' ability and willingness to spend their savings on
travel, analysts say.
The slowing economy may also exacerbate these issues, said
Herald van der Linde, head of Asia Equity strategy at HSBC.
"But this process of ageing and shifting consumption
patterns is taking place nonetheless," he said.
Silver travellers can choose off-peak periods in the
calendar to make the most of hotel discounts, said Jane Sun,
head of China's biggest online travel agency Trip.com ( TCOM ).
"We advise our partners around the world to have Chinese
food for breakfast, in the room," Sun said. "Having a tea pot
with green tea, or slippers, doesn't cost too much, but will
make the older generation feel more at home."
($1 = 7.1484 Chinese yuan renminbi)
(Additional reporting by the Shanghai newsroom; Writing by
Farah Master; Editing by Marius Zaharia and Miral Fahmy)