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US investigates reports of inability to make wireless calls in multiple states
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US investigates reports of inability to make wireless calls in multiple states
Jun 4, 2024 4:23 PM

June 4 (Reuters) - AT&T ( T ), Verizon and

T-Mobile said on Tuesday that some customers were

having problems with calls made to other wireless carriers,

prompting the Federal Communications Commission to investigate.

The extent of the problem was not immediately clear.

AT&T ( T ) said in a statement: "There is a nationwide issue that

is affecting the ability of customers to complete calls between

carriers. We are working closely with Verizon to determine the

nature of the issue and what actions need to be taken."

AT&T ( T ) added that its network was "not experiencing a

nationwide outage."

Verizon said in a statement its network was operating

normally but that some of its customers in the U.S. Northeast

and Midwest were "experiencing issues when calling or texting

customers served by another carrier. We are continuing to

monitor the situation."

Tracking website Downdetector.com showed more than 2,300

outage reports as of 5:46 p.m. EDT, with the New York City

borough of Brooklyn, Chicago and Philadelphia among the most

reported locations.

T-Mobile US ( TMUS ) said it was "not experiencing an outage. We are

seeing Down Detector increases with other providers, so this

likely could be challenges our customers are having connecting

with users on other networks."

The FCC and New York Attorney General Letitia James said in

February they were investigating the cause of an AT&T ( T )

outage earlier that month as well as the telecom firm's

response. The outage lasted more than 10 hours and impacted more

than 70,000 customers.

AT&T ( T ) credited customers a full day of service for the

carrier's outage.

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