Aug 26 (Reuters) - Care.com, a platform for providing
in-home care services to children, older adults and pets, agreed
to pay $8.5 million to settle U.S. Federal Trade Commission
charges it grossly inflated the number of available jobs and
made it difficult for customers to cancel memberships.
The settlement with the unit of IAC Inc ( IAC ) was filed on
Monday in the federal court in Austin, Texas, and requires a
judge's approval.
It followed tens of thousands of complaints from
Care.com customers, including many who thought they canceled
memberships but were billed again. The $8.5 million will go
toward refunds.
Care.com did not admit or deny wrongdoing in the
settlement. It had no immediate comment.
The FTC accused Care.com of enticing people to buy
auto-renewing memberships by overstating the number of jobs, or
"gigs," available on its platform, and the amounts that people
could expect to earn from them.
It said Care.com knew or should have known a significant
number of the jobs were unlikely to result in employment.
The FTC said Care.com then "frustrates" customers
seeking to cancel by using deceptive website designs, including
a "Submit" button that misleads them into believing they
canceled, and a "Cancel" button that actually stops the
cancellation process.
About 2.9 million U.S. consumers bought at least one
Care.com auto-renewing membership between January 2019 and March
2022, the FTC said.
Monday's settlement requires Care.com to provide a
"simple mechanism" for customers to avoid unwanted renewals, and
be able to back up employment claims on its website.
"Care.com used inflated job numbers and baseless
earnings claims to lure caregivers onto its platform, and used
deceptive design practices to trap consumers in subscriptions,"
FTC consumer protection chief Samuel Levine said. "The order
announced today puts a stop to these unlawful practices."