financetom
Business
financetom
/
Business
/
Citigroup rolls out artificial intelligence tools for employees in eight countries
News World Market Environment Technology Personal Finance Politics Retail Business Economy Cryptocurrency Forex Stocks Market Commodities
Citigroup rolls out artificial intelligence tools for employees in eight countries
Dec 4, 2024 11:15 AM

NEW YORK, Dec 4 (Reuters) - Citigroup ( C/PN ) began rolling out

on Wednesday new artificial intelligence tools to be used by

employees in eight countries, senior executives said.

Around 140,000 employees will have access to the tools. In a

memo to staff sent on Wednesday, Tim Ryan, head of technology

and business enablement, explained how each of them works.

Citi Assist searches internal bank policies and procedures.

"It's like having a super-smart coworker at your fingertips to

help navigate commonly used policies and procedures across HR,

risk, compliance, and finance," Ryan said in the memo.

The other tool, Citi Stylus, is able to summarize, compare

or search multiple documents at the same time. Beginning this

month, both tools will be accessible to employees in the U.S.,

Canada, Hungary, India, Ireland, Poland, Singapore and the

United Kingdom. They will be gradually expanded to other

markets.

Large banks have been using artificial intelligence tools in

more targeted ways. Morgan Stanley has a chatbot that helps

financial advisors in interactions with clients, and Bank of

America's virtual assistant Erica focuses on day-to-day

transactions of retail clients.

Ryan said in a video interview with Reuters that Citi will

review how employees are interacting with the tools to develop

new uses for them, but staff may also make proposals. "These

tools will help to simplify work and increase productivity.", he

added.

Ryan, a former PwC executive, joined Citigroup ( C/PN ) earlier this

year and is responsible since September for fixing the bank's

longstanding data management issues alongside Chief Operating

Officer Anand Selva.

Chief Technology Officer David Griffiths said in the

interview that the artificial intelligence initiatives are

"separate" from the work being carried to improve the bank's

data quality and infrastructure to comply with regulators

consent orders.

Comments
Welcome to financetom comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Related Articles >
IonQ Names Marco Pistoia Chief Executive of Italian Unit
IonQ Names Marco Pistoia Chief Executive of Italian Unit
Nov 24, 2025
04:10 AM EST, 11/24/2025 (MT Newswires) -- IonQ ( IONQ ) said Monday it has appointed Marco Pistoia as chief executive officer of IonQ Italia, its Italian unit. Pistoia most recently served as head of global technology applied research at JPMorgan Chase, the company said. Pistoia will report to chief executive Pietro de Masi and continue to run IonQ's (...
Sysco Global Chief Operating Officer to Transition to Senior Adviser Role
Sysco Global Chief Operating Officer to Transition to Senior Adviser Role
Nov 24, 2025
04:24 AM EST, 11/24/2025 (MT Newswires) -- Sysco ( SYY ) said Friday that Global Chief Operating Officer Greg Bertrand plans to transition to a nonexecutive officer senior adviser position, effective Jan. 1, in preparation for his upcoming retirement. Bertrand has agreed to stay in the role of strategic adviser for at least nine months, the company said in a...
Indonesian state-owned fund eyes overseas AI infrastructure opportunities, director says
Indonesian state-owned fund eyes overseas AI infrastructure opportunities, director says
Nov 24, 2025
By Stefanno Sulaiman JAKARTA, Nov 24 (Reuters) - State-owned BPJS Ketenagakerjaan, one of Indonesia's largest institutional investors, is keen to invest in firms that provide infrastructure for the artificial intelligence industry if it gets government approval to invest overseas, a director told Reuters. The fund is awaiting regulatory approval to invest abroad as it seeks to expand beyond limited domestic...
Pony.ai Expands Partnershup With Sunlight Mobility
Pony.ai Expands Partnershup With Sunlight Mobility
Nov 24, 2025
04:19 AM EST, 11/24/2025 (MT Newswires) -- Pony.ai (PONY) said Monday it has expanded its partnership with Sunlight Mobility to implement an asset-light model. Financial terms were not disclosed. Under this arrangement, Sunlight Mobility will fund Pony.ai's gen-7 robotaxis, with an initial fleet to be deployed in Guangzhou before year-end 2025 and other cities in China in the coming years,...
Copyright 2023-2026 - www.financetom.com All Rights Reserved