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Delta, United sued for selling windowless 'window seats'
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Delta, United sued for selling windowless 'window seats'
Aug 20, 2025 4:01 AM

NEW YORK, Aug 19 (Reuters) - Delta Air Lines ( DAL ) and

United Airlines were sued on Tuesday by passengers who

claimed they paid extra money to sit in "window" seats, only to

find themselves placed in seats next to a blank wall.

Proposed class actions were filed against United in San

Francisco federal court and against Delta in Brooklyn, New York

federal court, seeking millions of dollars of damages for more

than 1 million passengers at each carrier.

The complaints say some Boeing 737, Boeing 757 and Airbus

A321 planes contain seats that would normally contain windows,

but lack them because of the placement of air conditioning

ducts, electrical conduits or other components.

Passengers said Delta and United do not flag these seats

during the booking process, unlike rivals such as Alaska

Airlines and American Airlines ( AAL ), even when

charging tens or occasionally hundreds of dollars for them.

The lawsuits say people buy window seats for several reasons

including to address fear of flying or motion sickness, keep a

child occupied, get extra light or watch the world go by.

"Had plaintiffs and the class members known that the seats

they were purchasing (were) windowless, they would not have

selected them - much less have paid extra," the United complaint

said. The Delta complaint contained similar language.

Delta is based in Atlanta, and United in Chicago. Neither

immediately responded to requests for comment.

Ancillary revenue from seat selection, baggage fees, cabin

upgrades, airport lounges and other services help carriers

generate more cash when they fly while keeping base fares lower.

The Delta lawsuit is led by Nicholas Meyer of Brooklyn, and

the United lawsuit is led by Marc Brenman of San Francisco and

Aviva Copaken of Los Angeles. Copaken said United refunded fees

for her windowless seats on two flights, but not a third.

Passengers can use websites such as SeatGuru to find pluses

and minuses of specific seats, including those lacking windows.

Carter Greenbaum, a lawyer whose firm filed the two

lawsuits, said the ability to find information from third party

websites doesn't excuse Delta's and United's conduct.

"A company can't misrepresent the nature of the products it

sells and then rely on third party reviews to say a customer

should have known that it was lying," he said in an email.

The cases are Meyer v Delta Air Lines Inc ( DAL ), U.S. District

Court, Eastern District of New York, No. 25-04608; and Brenman

et al v United Airlines Inc, U.S. District Court, Northern

District of San Francisco, No. 25-06995.

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