NEW YORK, April 9 (Reuters) - Citigroup ( C/PN ) investors
have rewarded CEO Jane Fraser with a share price boost after
Fraser announced a sweeping overhaul of Citi's sprawling
structure in September, cutting costs by laying off 5,000
employees. Next, they want to see growth in wealth management
and investment banking.
Wall Street investors have welcomed Fraser's overhaul, but
warned the CEO has major challenges ahead to boost returns and
catch up with rivals, including regulatory problems, lackluster
earnings and an unsettled workforce.
"If this was a chess game, I would say the opening phase is
over, and now the middle phase begins," said Peter Nerby, an
analyst at ratings agency Moody's.
Citi's stock is so depressed that it is hard to lose money
betting on it, said Daniel Babkes, portfolio manager at Pzena
Investment Management, which manages more than $60 billion and
owns Citi shares.
"We are confident the bank can control expenses after the
reorganization," and it has strong growth prospects in corporate
banking, he said.
Citigroup ( C/PN ) shares rose 49% since it announced the overhaul in
mid-September, outpacing a 26% climb for the KBW bank index. The
bank's stock trades at 0.57 of book value, a measure of
performance that falls short of JPMorgan Chase's ( JPM ) 1.73 or
Bank of America's ( BAC ) 1.1.
But the company's turnaround efforts also caused internal
turmoil. Workers avoided signing up to long-term projects during
the six-month reorganization because they were unsure if they
would be laid off, said a source who declined to be identified
discussing personnel matters.
The process was lengthy because it affected many levels of
the organization, said a separate source close to the company.
The outlook for Citi is improving because of its job cuts,
the quality of its loan portfolio and its reduced exposure to
paper losses on securities, said Ian Lapey, a portfolio manager
at Gabelli Funds, which oversees $30 billion and owns Citi
shares.
Citigroup's ( C/PN ) reshuffle represents an inflection point that
will increase its efficiency, said Hunter Doble, a portfolio
manager at Hotchkis & Wiley, which has $31 billion under
management and owns shares of Citi.
Meeting the bank's target of 11% to 12% return on tangible
equity would fuel big jump in the stock, given that its current
profitability is much lower and will get closer to industry
peers, Doble said.
Citi will report its first quarter earnings on April 12 and
hold a virtual shareholders meeting on April 30. It lost $1.8
billion in the fourth quarter after taking several one-off
charges that included losses with currency devaluation in
Argentina and higher contributions to the FDIC, that ensures
deposits.
The lender's biggest challenges are improving profits in
banking and wealth management, according to Nerby at Moody's.
CHALLENGES AHEAD
In an effort to boost performance, Fraser recently hired two
prominent executives to run the divisions: Viswas Raghavan,
former head of global investment banking at JPMorgan ( JPM ), and Andy
Sieg, who previously led Bank of America's ( BAC ) Merrill Wealth
Management unit.
The recruitment of highly-compensated executives was a snub
to internal talent and detrimental to morale as employees were
going through waves of layoffs, said the first source and
another two people who also declined to be identified discussing
personnel matters.
In September, Fraser acknowledged the morale issue,
saying the moves would not be "be universally popular within our
bank," but added that "our strongest performers are going to be
fully supportive of these moves, and it is absolutely the right
thing to do for our shareholders."
"Outsiders are what Citigroup ( C/PN ) needs now to really bring
change," said Bank of America ( BAC ) analyst Ebrahim Poonawala.
Fraser has said Citi will leverage its relationships with
the world's largest corporations to boost revenue in investment
banking and wealth management. She also plans to drive more
growth through a newly-created division focused on client
service. Still, analysts are awaiting more details on the
strategy for the key units.
Another area of focus is Citigroup's ( C/PN ) U.S. consumer business,
which is much smaller than rivals'. Retail deposits only account
for $105 billion of the company's total $1.3 trillion in
deposits, with corporate deposits making up the bulk of the
remainder. By contrast, JPMorgan Chase ( JPM ) and Bank of
America ( BAC ) each have $1 trillion or more in consumer
deposits.
The U.S. retail business is a drag on returns, finance chief
Mark Mason told investors in February when asked about the
bank's strategy, saying the bank has less than 700 branches.
Competitors have much larger networks.
When asked for comment about its plans in consumer banking,
Citi spokespeople referred Reuters to executives' earlier
statements on its goals: To grow in the six U.S. metropolitan
areas where it has more branches, boost digital channels and
prudently grow mortgages.
Overseas, Fraser has made progress on her commitment two
years ago to exit from 14 markets. Citi has completed sales of
nine businesses in Asia, including in Taiwan, Philippines,
Malaysia, India and Indonesia. The bank is also winding down
businesses in China, Korea and Russia, and will try to sell its
Polish bank and carry out an initial public offering for its
Mexican business next year.
Citi will showcase its services division -- which Fraser
refers to as the company's crown jewel -- at a June 18 event for
investors. The unit, which provides cash management, clearing
and payments services for the world's biggest corporations,
reported record revenue of $18.1 billion last year. The business
is helped by Citi's vast global presence in 95 countries.
As Citi proceeds with divestitures in international retail,
services will account for a bigger chunk of its future profits,
said Lapey at Gabelli funds.
"Despite disappointing earnings over the last couple of
years, the company appears to be well positioned now," he said.