* Airlines rewrite loyalty programs to favor credit-card
spending
* Banks pay billions for airline miles, helping steady
earnings
* Political and regulatory pressures pose risks to the
loyalty model
By Rajesh Kumar Singh
CHICAGO, March 13 (Reuters) - For years, the fortunes of
U.S. airlines have been dictated by fares, fuel bills and how
many passengers fill their cabins. Now, a growing share of their
cash comes from co-branded credit cards, and that is
increasingly showing up in how loyalty programs reward
travelers.
United Airlines said last month that, starting April
2, 2026, regular members without its card will earn only 3 miles
for every dollar spent on eligible flights, while cardholders
will earn at least 6. The airline also said regular members will
need a qualifying United card to earn miles on basic economy
tickets.
American Airlines ( AAL ) has stopped giving AAdvantage
miles and Loyalty Points on basic economy tickets. Delta Air
Lines ( DAL ), meanwhile, lets customers use spending on its
co-branded American Express ( AXP ) cards to help qualify for elite
status.
A Reuters review of filings by major U.S. airlines from 2021
through 2025 shows why. Banks pay carriers billions of dollars a
year for miles and other payments tied to their loyalty programs
- in some years rivaling operating income.
That money is less tied to ticket sales, a distinction with
fresh relevance as the Middle East conflict sends jet-fuel costs
sharply higher and squeezes airline margins. But it also leaves
airlines more exposed to bank strategy, credit conditions and
political decisions that could change how rewards programs are
funded.
CHEAPEST FARES, FEWER REWARDS
Airlines are rewriting loyalty-program rules to emphasize
credit-card spending, making rewards harder to earn on the
lowest fares.
"The value provided to frequent-flyer members has decreased
over time," said Jay Sorensen, head of consultancy IdeaWorks.
Its 2025 U.S. Domestic Reward Report found reward "payback" -
linking cash fares to award prices - has fallen by about half
since 2019, as several airlines cut back or eliminated
mileage-earning on their cheapest tickets.
David Robertson of the Nilson Report said that if redeeming
miles feels out of reach, some consumers may abandon airline
cards, potentially prompting pressure from banks that buy miles
in bulk.
Airlines reject the idea that cards are replacing flying as
the main path to rewards. Alaska Airlines loyalty chief
Kevin Scott said non-cardholders "continue to earn meaningful
value through flying." Co-branded cards, he said, are meant to
enhance the program, not replace traditional earning.
BILLIONS FROM BANKS
Airlines report credit-card partner payments differently,
but the sums are large across the industry.
Delta received $8.2 billion in cash from American Express ( AXP )
in 2025 - about 14% of adjusted operating revenue and
roughly 1.4 times adjusted operating income. A Delta
spokesperson said part of that cash is recognized as revenue
immediately, while some is deferred until miles are redeemed.
American reported $6.2 billion in 2025 cash payments from
co-brand and other partners, roughly four times its adjusted
operating income. The airline expects its new co-brand credit
card agreement with Citi to help narrow its profit gap
with rivals Delta and United.
At Alaska, loyalty revenue made up about 16% of total
revenue, and CFO Shane Tackett told Reuters the co-brand
partnership helps stabilize results through demand swings.
But the business also ties airlines more closely to bank
partners and the credit cycle. Delta says nearly all of its
marketing-agreement cash comes from American Express ( AXP ), while
Southwest Airlines ( LUV ) says most points it sells go to
JPMorgan Chase ( JPM ).
Brian Riley, a payments analyst, said banks in a downturn
tighten lending and cut co-branded card marketing, slowing
new-account growth and affecting airline earnings within two to
three quarters.
POLITICAL PRESSURE
The credit-card-driven loyalty model also faces pressure
from merchants and lawmakers seeking to overhaul the fee system
that helps fund rewards. A bipartisan bill in the U.S. Congress
known as the Durbin-Marshall proposal would require more
competition in payment-network routing, which supporters say
would lower merchant costs.
Trade group Airlines for America warned the bill could
jeopardize airline credit-card rewards, citing the hit taken by
debit-card rewards after a similar regulatory change, and said
consumers value airline loyalty programs.
Merchants and consumer groups disagree. Dylan Jeon of the
National Retail Federation said premium rewards cards carry the
highest interchange rates, and merchants often pass those costs
on to consumers, meaning non-users help subsidize users.
Analysts say high U.S. interchange fees help fund rich
rewards, and research shows caps in Europe and Australia reduced
rewards, raised annual fees and led some cards to disappear.
Separately, President Donald Trump has proposed a one-year cap
on credit-card interest rates at 10%, a move banks and airline
groups say could hurt rewards programs.
REGULATORY SCRUTINY
Airline rewards programs have drawn regulatory scrutiny as
well. A U.S. Department of Transportation spokesperson said the
department asked American, Delta, Southwest ( LUV ) and United in 2024
for information about rewards programs and policies. All four
responded, and their replies are under review.
John Breyault, vice president of public policy at the
National Consumers League, said stronger disclosure is needed as
airlines can change earning and redemption values without giving
customers clear advance notice.
"The modern airline is a gigantic rewards program that just
happens to fly airplanes," Breyault said.