* Lufthansa faces challenges from geopolitical
disruptions and plane delivery delays
* Spohr centralises management of 12 airlines, focuses on
long-haul flights
* Union conflicts persist despite Spohr's crisis
management experience
By Ilona Wissenbach and Joanna Plucinska
FRANKFURT, March 4 (Reuters) - At Lufthansa's
base overlooking Frankfurt's bustling international airport,
chief executive Carsten Spohr has his eye firmly on his
sprawling airline empire as giant screens flash flight delay
data and other performance indicators in the background.
Spohr, a straight-talking former pilot, shows no sign of
loosening his grip after more than a decade steering a firm that
spans Germany's flagship carrier to ITA Airways and Eurowings,
including through the pandemic and a deadly crash in 2015.
One of the most prominent - and at times divisive - airline
chiefs, Spohr is looking to use his crisis experience to ride
out challenges ranging from geopolitical disruption to plane
delivery delays, and keep wary investors onside after years of
slipping shares and damaging fights with unions.
Spohr told Reuters that he was focused on efficiencies,
centralising management of the group's 12 airlines and betting
on more long-haul flights in the year ahead.
"It helps to have been a pilot to understand the company
inside out," Spohr, who joined Lufthansa in 1994, told Reuters
in his glass-walled top-floor office.
"Anybody can manage a company in sunny weather. I think it's
crisis situations in the end where you show your leadership."
NO PLANS FOR EARLY EXIT
Lufthansa's share price is up more than 60% since early 2025 as
Spohr moves to shake off the group's regional laggard status
versus Air France-KLM and British Airways owner IAG
.
That's taken some heat off, but margins have narrowed and
the shares still languish below levels seen at the start of
Spohr's tenure.
"The company is significantly improving on all fronts right
now," Spohr said, including punctuality and operations, adding
that he currently has no plans to step down before his contract
ends in 2028 although "that's up to my board and my wife to
decide".
More than 80% of flights operated by Lufthansa arrived on
time at the airline's Frankfurt and Munich hubs in the first
nine months of 2025, its best punctuality rate in 10 years.
But Spohr has acknowledged that Lufthansa - which he once
called the group's "problem child" - has struggled. He wants to
grow margins back to 8-10% between 2028 and 2030 from 4.4% in
2024.
That may require more of Spohr's "tough", "impatient"
approach, which some investors and people close to the CEO said
had previously caused tension.
"There have also been regular conflicts between the board
and the unions over the past few years," said Hendrik Schmidt
from Lufthansa investor DWS, who praised Spohr's long
experience. "The board itself must function as a team."
Ryanair Chief Executive Michael O'Leary, when asked
about Spohr's performance, praised his strong track record -
though admitted he could rub people the wrong way.
"I'm sure he has probably upset a few people along the way,
but I think he has done a terrific job," he said.
Lufthansa will publish its full-year results on Friday.
STANDOFF WITH UNIONS
Spohr needs to convince his backers that Lufthansa's worst
days, marred by missed targets, delivery delays, disappointing
operating margins and expensive strikes, are in the past.
The task wasn't helped when hundreds of Lufthansa flights were
cancelled as pilots and flight attendants walked out just last
month, disrupting travel for 100,000 passengers.
Andreas Pinheiro, president of Lufthansa union VC, said
hopes for smooth relations when Spohr took over did not last
long.
"A pilot at the helm - that had to be good for the flight
crew," he said, adding that "scepticism quickly mixed with the
euphoria" as workers were "deliberately pitted against each
other".
Spohr acknowledged the complexity of talks with labour
representatives, but said that deep-pocketed state-backed Middle
Eastern carriers didn't face the same issues hiring and firing
people. "It's just not a level playing field," he said.
Peter Gerber, the CEO of rival German airline Condor who
once worked under Spohr at Lufthansa, defended his handling of
union disputes and praised his quick thinking during a crisis
and in social environments - where he could be a "stand-up
comedian".
"He has perhaps lived and breathed the airline industry more
than any of us," Gerber told Reuters. "The Germanwings crash in
2015 was probably the most difficult period of his career. It is
largely thanks to him that Lufthansa emerged unscathed."
'MR LUFTHANSA'
Analysts and investors consider Lufthansa's complex fleet of
ageing Boeing ( BA ) and Airbus aircraft a major drag.
Spohr says new deliveries will allow the airline to finally
unblock growth, including greater fuel efficiency and cheaper
maintenance costs.
Following losses in 2024, the core Lufthansa brand is also
being overhauled, including major investment in fleet renewal
and revamping outdated cabins.
Those close to Spohr talked about his prominent status and
high level of control. One former aviation official who worked
with Spohr described him as "effectively a demigod".
Ingo Speich at Deka Investment, which has a stake in
Lufthansa, said if Spohr met his targets it would burnish his
legacy, adding that "no important decision bypasses him".
"Carsten Spohr is Mr Lufthansa," he said.