REDMOND, Washington, April 4 (Reuters) - As Microsoft
CEOs past and present gathered here to celebrate the
company's 50th birthday, one leader said he is targeting a
particular metric's improvement to guide his strategy on
artificial intelligence.
Mustafa Suleyman, chief executive of Microsoft AI, said his
consumer and research division is tracking the usual measures of
adoption for the company's AI assistant called Copilot. These
include daily and weekly active users, distribution, and usage
intensity for Copilot's consumer offering, he said.
But Suleyman's interest lies elsewhere.
"I really, really focus the team on SSR, the rate of
successful sessions," he said in an interview.
In an older era when consumers gave less real-time feedback
on software, the time they spent with a product -- on social
media, for instance -- or the problems they could solve
represented crude "proxies for quality," he said.
"Now, we actually get to learn from the anonymized logs and
extract the sentiment," said Suleyman, who joined Microsoft ( MSFT )
about a year ago after leading the startup Inflection AI.
Suleyman was one of the only Microsoft ( MSFT ) executives other than
former CEOs Bill Gates and Steve Ballmer and current CEO Satya
Nadella to speak on stage at Microsoft's ( MSFT ) Friday event at its
Redmond, Washington, headquarters.
Suleyman said Microsoft ( MSFT ) has tasked an AI model itself to
assess such sentiment and help determine Copilot chats' SSR.
"Over the last four months, it's gone up dramatically, and
that's what we optimize for," he said.
Suleyman declined to state the rate in absolute terms or
disclose other Copilot metrics.
The company last fall announced a more amiable voice for its
consumer Copilot and the ability to analyze web pages for users
as they browse.
On Friday, Microsoft ( MSFT ) demonstrated further features for
Copilot: personalized podcasts, a tool to help consumers
research complex queries, and eventually a look for Copilot that
can be custom to each user and conversation.
"I would definitely go for something that was cutesy," said
Suleyman, "like a little Furby-type thing."