08:08 AM EDT, 04/08/2025 (MT Newswires) -- Laurentian Bank (LB.TO) on Tuesday said steps it took to simplify its structure and focus on customer service is showing positive results.

Last November, Laurentian Bank created a single banner for inventory and equipment financing when it merged LBC Capital and Northpoint Commercial Finance. It also divested certain activities within the Capital Markets division, to focus on fixed income and foreign exchange.

"The merger of LBC Capital and Northpoint allows us to see promising growth indicators for our specialized sectors. We expect incremental improvements in our profitability indicators and are on track to achieve our targets," Chief Executive Eric Provost said in comments prepared for the company's annual general meeting.

Laurentian has also created additional roles for customer service and organizational changes to better serve customers. The positive effects are already being felt on customer satisfaction, it said.

"Our investments in technology and the simplification of our operations have a direct impact on the services offered to our customers. Even though we are already seeing the positive effects, the work is not done. We continue our efforts to increase our self-service capabilities in the medium term and we are paving the way to offer an exemplary experience to our customers," Provost added.