12:22 PM EDT, 04/19/2024 (MT Newswires) -- Charter Communications ( CHTR ) asked customers to delete unwanted recordings on its online video storage feature after glitches due to unexpected demand for streaming service Xumo, Bloomberg reported Friday, citing Chief Executive Chris Winfrey's email to users.

The Cloud Digital Video Recorder Plus platform's issue affected "a small group of customers," Winfrey said in the email, according to the report.

"During this time, which we estimate to be approximately two months, you will be limited to 50 recorded programs," Winfrey said in the email, Bloomberg reported. "To optimize your viewing experience, please delete any old or unwanted recordings."

A Charter spokesperson confirmed the letter and declined to provide additional details, Bloomberg reported.

Charter did not immediately respond to a request for comment by MT Newswires.

Xumo, a joint venture between Charter and Comcast ( CMCSA ) , was launched in October.

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