TOKYO (Reuters) - Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp ( SFTBF ) thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. The country's third-largest telecoms provider aims to begin testing the technology internally and externally over the next year and commercialise it by the...

May 15 (Reuters) - Walt Disney ( DIS ) has cut its investment in programming for traditional television networks pretty dramatically as part of its strategy to maximize audiences and profit in the streaming TV era, Chief Executive Bob Iger said on Wednesday. Iger said he looked expansively at traditional media when he came out of retirement to return to...

BRUSSELS, May 16 (Reuters) - Chinese fast-fashion e-commerce retailer Temu was hit with a European Union complaint on Thursday, with pan-European consumers group BEUC saying the PDD Group-owned unit might have breached online content rules. Under the European Union's Digital Services Act, online marketplaces and intermediaries are required to fight illegal and harmful content as well as counterfeit products on...

(Reuters) -Microsoft ( MSFT ) is asking about 700 to 800 people in its China-based cloud-computing and artificial-intelligence operations to consider transferring outside the country, the Wall Street Journal reported on Thursday. The employees, mostly engineers with Chinese nationality, were earlier in the week offered an option to transfer to countries including the U.S., Ireland, Australia and New Zealand, the...