07:37 AM EDT, 04/02/2025 (MT Newswires) -- TELUS Digital Experience (TIXT.TO) on Wednesday sealed a strategic collaboration with Zendesk, an agentic AI-powered service.

Zendesk will integrate TELUS Digital's global customer experience management talent into its support solutions, granting immediate access to a global network of 78,000 team members across 31 countries. In turn, TELUS Digital will incorporate Zendesk's customer relationship management and call center as a service technologies in its suite of offerings.

TELUS Digital said its enterprise-grade GenAI platform, Fuel iX, will be available to Zendesk customers to add seamlessly from the Zendesk marketplace.

"Zendesk is a leader in customer experience software, and this collaboration brings together our respective strengths to deliver true end-to-end solutions for team members, customers and brands fueled by people and technology," said Monty Hamilton, chief product and marketing officer of TELUS Digital.