May 16 (Reuters) - With hundreds of millions of
passengers streaming through its more than 5,100 outlets
worldwide, Switzerland's Avolta is quietly amassing a
vast "data lake" which it is increasingly using to fine-tune and
expand its retail business.
One such insight, Avolta Chief Executive Xavier Rossinyol
told Reuters on Thursday, is that the number one spirit now
being bought by travellers from India is tequila, while
traditionally they were expected to favour whisky or cognac.
While the ability to track what passengers at airports from
China to Canada and other tourist locations are spending their
money on, either on food and drink or shopping, has not yet
turned Avolta into a "data company", it is heading in that
direction, Rossinyol said in an interview.
"Ask me the question again in two years, and probably the
answer will be different if things work like they are in our
head," said Rossinyol, after Avolta posted quarterly turnover of
2.83 billion Swiss francs ($3.14 billion).
Avolta, the re-named group which emerged from the
combination of Dufry and Italy's Autogrill, feeds the
information into a "data lake" using Microsoft ( MSFT )
software, but without outsourcing any of the proprietary data.
Rossinyol said the Basel-based company is working to combine
the data it has with that of its partners, mainly airports as
well as with the major brands it deals with on a global level.
"Sometimes they have a vertical understanding because they
understand very well what happens at their airport, but not
necessarily globally," said Rossinyol, whose company offers
brands ranging from Hugo Boss to Coca-Cola.
Rossinyol is also looking to increase Avolta's conversion
rate by creating experiences to engage the 70% of airport
passengers who do not spend money in its outlets.
"Some people go with children and might be buying something
in the shop where you have something entertaining, a clown or a
magician because then it entertains the people and they can
shop. So this business is absolutely fascinating," he said.
While geopolitical tensions around the world may have local
impacts, Rossinyol said that Avolta's business was largely
insulated from situations such as the Middle East conflict.
"If there is a crisis in the Eastern Mediterranean, they
(holidaymakers) go to the Western Mediterranean," he added.
Meanwhile, events such as the Paris Olympics and the Euro
soccer championships were not expected to lead to any
significant change in the number of travellers using Avolta's
shops, bars and restaurants.
Rossinyol also sees a "positive trend" of recovery in the
number of Chinese travellers venturing abroad, although some of
their destinations have changed since before the pandemic.
Earlier this week, Frankfurt Airport operator Fraport
said it expects Chinese passengers figures to reach
pre-pandemic levels by the end of the year.
($1 = 0.9019 Swiss francs)