CloudConnect Communications Pvt. Ltd., a business-to-business, Department of Telecommunication (DoT)-licensed Virtual Network Operator (VNO) offering a fully operated and managed cloud-based mobile-first platform, announced on Tuesday that it has secured a licence to operate in Mumbai and Ahmedabad.

A press release issued by the company states that it will be offering a business call management platform with Unified Cloud-based Communication Solutions, APIs for phone-based Customer Relationship Management (CRM) Integration APIs, and calls and administration access to the platform in the domestic as well as international market.

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Additionally, the company’s DoT licence provides the "ethical first movers" advantage to all its customers through:

Remote and Distributed Office set up

Live Call monitoring with listen, whisper and barge-in

Web-based Integrated receptionist console

Queue and Campaign Management system

Abandoned Call Management system

Advanced dashboards and Call detail report

Admin and Agent Portal

Commenting on the new DoT licences, Co-founder and Chief Revenue Officer of CloudConnect Communications, Vidhu Nautiyal, said, “We are looking to strengthen ourselves in western India and aim to make our extensive cloud-based solutions more accessible and adaptable in these regions. Furthermore, strengthening ties with the telecommunications companies/industry possess a promising future and open opportunities for new ventures.”

As a part of its expansion plans in the national market, the company aims to increase its customer base while offering the best services. Increasing the market footprint is also a step ahead to creating new business opportunities, ventures and collaborations, the release said.

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