MUMBAI, Feb 24 (Reuters) - Indian IT firms need to
rethink how they operate and the country needs to create its own
language models as artificial intelligence technologies disrupt
the sector, according to HCLTech CEO C Vijayakumar.
The generative AI boom has threatened to disrupt business
models for Indian IT companies that largely serve clients in the
United States for operations support, providing software as a
service.
"The underlying themes are not the same as cloud and
digitization and other things ... This is very different. The
changes that AI is assuring are very different, and we need to
be more proactive to even categorize our revenues to create
completely new businesses," Vijayakumar said at an industry
event in Mumbai.
Generative AI, which can write code for software among a
plethora of tasks, is expected to speed up the timeline to
develop products, improving efficiency of a company's workforce.
For an example, a five-year technology transformational
program valued at about $1 billion at a very large financial
services firm could be done in three-and-a-half years,
Vijayakumar said.
He also said India should build its own language models to
cut down dependency on other countries and avoid impact from
geopolitical issues.
Large language models are trained on massive amounts of data
to generate text and other content.
"We should not assume that these (language) models will
continue to be open source. I think these are going to be the
coins on which the geopolitics is going to be played off,"
Vijayakumar said, adding that countries could limit some usage
beyond their boundaries.
"To have a long-term competitive advantage, it makes a lot
of sense to build and the costs are coming down. We need to find
ways to very economically create a training infrastructure to
train the models," he said.
IT industry executives also said the sector needs to avoid
complacency to adapt and overcome challenges.
"I think we have to be paranoid. We have to be
non-complacent. That is the way we can manage to keep up with
what's going on in the industry," Infosys CEO Salil
Parekh said.