May 12 (Reuters) - Fidelity trading platforms
experienced outages just as U.S. stock markets opened for
trading on Monday morning, leaving many users of its online,
mobile and Active Trader apps unable to execute buy or sell
orders.
The outage occurred even as major share prices index soared
on news of a breakthrough in U.S.-China trade talks over the
weekend, leaving many investors frustrated that they couldn't
participate in the rally.
The Standard & Poor's 500 index was up more than 2.5%
by 10:30 a.m. ET.
"We are working urgently on resolving the issues,"
Fidelity said in a post on Reddit, the site of many user
complaints. "We apologize for the inconvenience and appreciate
you being a customer."
Fidelity declined any further comment on the outages.
Thousands of users reported being unable to access their
accounts as of mid-morning on Monday, according to outages
tracking website Down Detector.