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Malaysia asks Microsoft, CrowdStrike to consider covering losses from global outage
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Malaysia asks Microsoft, CrowdStrike to consider covering losses from global outage
Jul 24, 2024 3:14 AM

KUALA LUMPUR, July 24 (Reuters) - Malaysia's digital

minister said on Wednesday he has asked global tech firms

Microsoft ( MSFT ) and CrowdStrike ( CRWD ) to consider

compensating companies that suffered losses during last week's

global tech outage.

A faulty update to CrowdStrike's ( CRWD ) security software crashed

computers powered by Microsoft's ( MSFT ) Windows operating system on

Friday, disrupting internet services across the globe and

affecting a broad range of industries.

Five government agencies and nine companies operating in

aviation, banking and healthcare were among those affected in

Malaysia, minister Gobind Singh Deo told reporters.

Gobind said he had met with representatives from Microsoft ( MSFT )

and CrowdStrike ( CRWD ) to seek a full report on the incident and ask

the firms to take steps to avoid a repeat outage.

"If there are any damages or losses, where there have been

any parties that have made such claims, I've asked them to

consider those claims and see to what extent they are able to

help resolve the issue," Gobind said, adding that the government

would also assist on the claims where possible.

The total amount of losses incurred has not yet been

determined, he said.

On Tuesday, the chief executive of Malaysia's Capital A

, the operator of budget carrier AirAsia, said airlines

affected by the IT outage deserved compensation for losses,

media reported.

"The principle is that if we do something wrong, we have to

compensate. We, other airlines, and other businesses lost a lot.

"They should offer us compensation, and right now, we have

to wait and see," Tony Fernandes was quoted as saying by state

news agency Bernama.

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