NEW YORK, May 13 (Reuters) - United Airlines on
Tuesday is unveiling upgraded interiors on new Boeing 787
Dreamliners as it seeks to reassure customers after a series of
issues and hundreds of flight disruptions in recent weeks at its
nearby hub of Newark Liberty International Airport.
The Chicago-based airline is showing off the new larger
business-class suites in New York on Tuesday, which include
privacy doors and an extra ottoman for companions. Other
upgraded amenities include caviar service and luxury skin-care
items.
United expects delivery of the first United Boeing
787-9 with the new interior before the end of 2025. The first
international passenger flights are planned in 2026 from San
Francisco to Singapore, as well as flights from its California
hub to London. United expects at least 30 aircraft to join the
fleet by 2027.
Still, United has been trying to reassure its customers
after three telecommunications incidents involving Newark air
traffic have shaken public confidence. New Jersey's Newark
Liberty International Airport is located about 9 miles (14.5 km)
from Manhattan.
United has sharply cut flights and wants the Federal
Aviation Administration to impose new limitations on Newark
flights to address ongoing delays. The FAA plans to hold a
two-day meeting starting on Wednesday on temporary flight
reductions.
United on Monday sent emails to 3.7 million New York-area
customers and passengers with upcoming Newark flights, seeking
to ease their concerns about safety. "The truth is that all
these flights in and out of (Newark) are absolutely safe,"
United CEO Scott Kirby said in the email.
Low air traffic control staffing for Newark resulted in
average delays of more than two hours on Monday, with 25% of all
flights delayed and 87 canceled, according to data provider
FlightAware. Some flights were delayed by more than six hours.