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United to show off new 787 interiors as it seeks to reassure Newark customers
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United to show off new 787 interiors as it seeks to reassure Newark customers
May 26, 2025 6:53 AM

NEW YORK, May 13 (Reuters) - United Airlines on

Tuesday is unveiling upgraded interiors on new Boeing 787

Dreamliners as it seeks to reassure customers after a series of

issues and hundreds of flight disruptions in recent weeks at its

nearby hub of Newark Liberty International Airport.

The Chicago-based airline is showing off the new larger

business-class suites in New York on Tuesday, which include

privacy doors and an extra ottoman for companions. Other

upgraded amenities include caviar service and luxury skin-care

items.

United expects delivery of the first United Boeing

787-9 with the new interior before the end of 2025. The first

international passenger flights are planned in 2026 from San

Francisco to Singapore, as well as flights from its California

hub to London. United expects at least 30 aircraft to join the

fleet by 2027.

Still, United has been trying to reassure its customers

after three telecommunications incidents involving Newark air

traffic have shaken public confidence. New Jersey's Newark

Liberty International Airport is located about 9 miles (14.5 km)

from Manhattan.

United has sharply cut flights and wants the Federal

Aviation Administration to impose new limitations on Newark

flights to address ongoing delays. The FAA plans to hold a

two-day meeting starting on Wednesday on temporary flight

reductions.

United on Monday sent emails to 3.7 million New York-area

customers and passengers with upcoming Newark flights, seeking

to ease their concerns about safety. "The truth is that all

these flights in and out of (Newark) are absolutely safe,"

United CEO Scott Kirby said in the email.

Low air traffic control staffing for Newark resulted in

average delays of more than two hours on Monday, with 25% of all

flights delayed and 87 canceled, according to data provider

FlightAware. Some flights were delayed by more than six hours.

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